Returns and exchanges

Fashion

Exchange within 7 days of delivery, provided the piece is unworn, unwashed and still has its tags. We will swap the size or the colourway where we have it in stock, or issue store credit where we do not.

Underwear, swimwear and pierced jewellery cannot be exchanged, for hygiene reasons.

Tech

Every device carries a local warranty — the length is listed on each product page. A fault inside the warranty period is repaired or replaced. A device that simply is not what you wanted can be returned within 7 days, sealed and unused.

How to start one

Message us on WhatsApp or call +255 774 454 166 with your order number. In Dar es Salaam a rider collects the item; up-country we send a prepaid bus-parcel reference.

Refunds go back to the number that paid, within three working days of the item reaching us.